Welcome to our FAQ section! We’ve compiled answers to the most common questions about our premium footwear and accessories. At Flex Shoe Store, we combine Detroit craftsmanship with global convenience to bring you stylish solutions for every occasion.
Product Questions
What types of products does Flex Shoe Store offer?
We specialize in premium footwear and fashion accessories including:
- Footwear: Boots, clogs, flats, heels, loafers, sandals, and other shoes
- Bags: Backpacks, handbags, duffle bags, diaper bags, and travel accessories
- Clothing: Dresses, jumpsuits & rompers, pants, shirts & tops, coats & outerwear
- Accessories: Fashion watches and other style essentials
Are your products authentic?
Absolutely! Every Michael Kors item and all our products are 100% authentic, sourced directly from manufacturers and packaged with care in our Detroit warehouse.
Shipping & Delivery
Where does Flex Shoe Store ship?
We offer seamless global delivery to most countries worldwide (excluding select regions in Asia and some remote areas). Our Detroit craftsmanship can reach your doorstep wherever you are!
What are my shipping options?
We provide two convenient shipping methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after shipping)
- Free Global Shipping: On orders $50+ via EMS (15-25 days after shipping)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Payments & Pricing
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Are there any additional fees for international orders?
Your order total includes all product costs and shipping fees. Some countries may impose additional customs duties or taxes upon delivery, which are the customer’s responsibility. We recommend checking with your local customs office for more information.
Returns & Exchanges
What is your return policy?
We want you to love your Flex purchase! You may initiate returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. Please contact our Detroit-based customer service team at [email protected] to begin the return process.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order and return the original item following our standard return process.
Customer Service
How can I contact customer service?
Our Detroit-based team is happy to help! Email us at [email protected] for personalized assistance with any questions about your order, products, or returns.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.
Still have questions? Reach out to our friendly customer service team – we’re here to make your Flex Shoe Store experience effortless from click to doorstep!