At Flex Shoe Store (“we,” “us,” or “our”), we value your trust as much as we value quality craftsmanship in our footwear and accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flexshoestore.com or make a purchase from us.
1. Information We Collect
To provide our fashion-forward customers with a premium shopping experience, we collect:
- Personal Information: Name, email address, shipping/billing address, payment details (processed securely), phone number, and order history when you make a purchase or create an account.
- Device Information: IP address, browser type, operating system, and device characteristics to optimize your browsing experience.
- Usage Data: Pages visited, products viewed, and interaction patterns to enhance our website functionality.
- Marketing Preferences: Your communication choices regarding our fashion updates and promotions.
2. How We Use Your Information
We use your information with the same care we put into selecting our premium Michael Kors collections:
- To process and fulfill your orders for footwear, bags, and apparel
- To provide customer support from our Detroit-based team
- To improve our website and product offerings for our style-conscious customers
- To send you relevant fashion updates (only with your consent)
- To prevent fraud and enhance transaction security
- To comply with legal obligations
3. Data Sharing and Disclosure
We treat your data with the same discretion we apply to our designs:
- Service Providers: We share necessary information with trusted partners for payment processing, shipping, and marketing services—all bound by confidentiality agreements.
- Legal Compliance: We may disclose information when required by law or to protect our rights and customers.
- Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.
We never sell your personal information to third parties.
4. International Data Transfers
As a global retailer (excluding parts of Asia and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.
5. Data Security
We protect your data with the same dedication we apply to our 256-bit SSL encrypted payments:
- Industry-standard encryption for all transactions
- Regular security audits of our systems
- Limited access to personal information within our organization
- PCI-DSS compliance for payment processing
While we implement robust security measures, no electronic transmission or storage is 100% secure.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain data processing
- Receive your data in a portable format
- Withdraw consent for marketing communications
- Lodge complaints with your local data protection authority
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
Like the perfect accessory complements an outfit, cookies enhance your browsing experience:
- Essential Cookies: Necessary for website functionality and checkout process
- Analytics Cookies: Help us understand how customers use our site
- Marketing Cookies: Show relevant fashion ads (with your consent)
You can manage cookie preferences through your browser settings or our cookie consent tool.
8. Children’s Privacy
Our products and website are designed for fashion-conscious adults. We do not knowingly collect information from children under 16.
9. Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email.
10. Contact Us
For privacy-related questions or concerns, please contact our Detroit team:
Flex Shoe Store
377 State Street, Detroit, US 48234
Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST
Thank you for trusting Flex Shoe Store with your style and your information.