At Flex Shoe Store, we stand behind our premium footwear and accessories with the same confidence we put into selecting our Michael Kors collections. If your purchase doesn’t meet your expectations, our hassle-free return process ensures your complete satisfaction.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, undamaged, with all tags attached). For hygiene reasons, we cannot accept returns on:

  • Socks and hosiery
  • Final sale items (clearly marked at purchase)

Style Tip: Try on shoes on carpeted surfaces to preserve the soles for possible returns.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our Detroit-based customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Preferred resolution (refund or exchange)
Subject: Return Request for Order #[Your Order Number] Dear Flex Shoe Store Team, I would like to request a return for my recent purchase: – Order Number: [Insert] – Item(s): [Product Name, Size, Color] – Reason: [Fit Issue/Quality Concern/Change of Mind] I prefer: [Refund/Exchange for Size [X]] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions. Please include:

  • Original packaging
  • Completed return form (we’ll email this)
  • RMA number clearly visible

Return Address:
Flex Shoe Store Returns
377 State Street
Detroit, MI 48234 USA

Step 3: Receive Your Refund

Upon receipt and inspection (typically within 3-5 business days), we’ll process your:

  • Refunds: Issued to your original payment method within 7-10 business days
  • Exchanges: Shipped via your preferred method (shipping charges may apply)

International Returns

For our global customers (excluding parts of Asia and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark as “Returned Goods” to avoid additional charges

Exchange Policy

Prefer a different size or color? We offer exchanges for all in-stock items within 15 days of delivery. Simply follow the return process and specify your exchange preferences.

Pro Tip: For faster exchanges, include your new size/color preference in your initial email.

Damaged or Defective Items

Found a quality issue? Contact us within 48 hours of delivery at [email protected] with photos of the defect. We’ll arrange a prepaid return label and expedited replacement.

Still Have Questions?

Our Detroit team is available Monday-Friday, 9am-5pm EST to assist with any return concerns. Reach us at [email protected] or by phone at [insert phone number].

We appreciate your trust in Flex Shoe Store for your fashion footwear and accessory needs.