At Flex Shoe Store, we’re committed to delivering premium footwear and accessories with exceptional service. Our policies are designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our Detroit headquarters.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Standard Shipping – $12.95

Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch.

Free Shipping on Orders Over $50

Shipped via EMS with delivery in 15-25 business days after dispatch.

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding parts of Asia and certain remote areas.

Hassle-Free Returns

We stand behind our premium Michael Kors collections and other quality products. If you’re not completely satisfied, our straightforward return process makes it easy.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, and in original packaging with all tags attached
  • Non-Returnable Items: Socks, hosiery, and final sale items (clearly marked at purchase)

Style Tip

When trying on shoes, please do so on carpeted surfaces to preserve the soles in case you need to return them.

3-Step Return Process

Step 1: Initiate Your Return

Email our Detroit customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return (include product name, size, and color)
  • Reason for return
  • Preferred resolution (refund or exchange)

Use this sample email template:

Subject: Return Request for Order #[Your Order Number]

Dear Flex Shoe Store Team,

I would like to request a return for my recent purchase:

  • Order Number: [Insert]
  • Item(s): [Product Name, Size, Color]
  • Reason: [Fit Issue/Quality Concern/Change of Mind]

I prefer: [Refund/Exchange for Size [X]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Shipping instructions
  • Return form (via email)

Please include in your return package:

  • Original packaging
  • Completed return form
  • RMA number clearly visible

Return Address:

Flex Shoe Store Returns
377 State Street
Detroit, MI 48234
USA

Step 3: Receive Your Refund

Upon receipt and inspection (typically within 3-5 business days):

  • Refunds: Issued to your original payment method within 7-10 business days
  • Exchanges: Shipped via your preferred method (shipping charges may apply)

International Returns

For our global customers (excluding parts of Asia and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark as “Returned Goods” to avoid additional charges

Exchange Policy

Prefer a different size or color? We offer exchanges for all in-stock items within 15 days of delivery.

Simply follow the return process and specify your exchange preferences in your initial email.

Pro Tip

For faster exchanges, include your new size/color preference in your initial email.

Damaged or Defective Items

Found a quality issue? Contact us within 48 hours of delivery at [email protected] with photos of the defect. We’ll arrange:

  • Prepaid return label
  • Expedited replacement

Payment Methods

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Need Assistance?

Our Detroit team is available Monday-Friday, 9am-5pm EST to help with any shipping or return questions.

Contact us at [email protected] or by phone at [insert phone number].

Thank you for choosing Flex Shoe Store for your premium footwear and fashion accessory needs.